Q: How long does it take you to ship out an order?
A: We are dedicated to shipping all orders we receive as fast as possible. We usually ship all orders within 2-5 business days just to be safe.
Q: What happens if an item is damaged or non functional?
A: If your item is not working properly (i.e. a radio or flashlight), we will ship out the new item. You will just need to fill out a form letting us know exactly what the problem is. You will need to email this form to us. All claims must be turned in within 30 days of the order.
If an item has been damaged through shipping, you will need to contact UPS and let them know of the problem.
Q: What happens if an item is missing from an order?
A: If an item is missing from the order they will need to let us know within 30 days of the order. We will ship out the missing item direct to you at no additional charge. This obviously costs us money to do so we are very careful to not make these types of mistakes and it has been an extremely rare occurrence.